Meet Our Client Services Team

Alice, Hospital Manager

Alice brings to our hospital 23 years of experience in the veterinary field. A graduate from the School of Veterinary Medicine of the Universidade Paulista in Sao Paulo, Brazil. Alice joins our hospital , after working as a hospital manager at several veterinary hospitals in RI, NH and CA.  Throughout her career, she has had the opportunity to work and gain experience in multiple facets of veterinary medicine. Alice enjoys meeting with new clients and taking care of their four-legged family members. She strives to learn something new every day. She believes that the more we know, the better we can help your pets. Her favorite part of working at Laguna Hills Animal Hospital  is being part of a progressive team that strives to provide the best quality care to patients and clients by focusing on education and preventative care as well as practicing the most up to date medicine. When not at work, she enjoys spending time with her husband, two children and her 11 year old Golden Retriever Ella.


February 2015 found Jillian beginning her career at Laguna Hills Animal Hospital as a Customer Service Assistant. Growing up she knew she wanted to be involved in veterinary medicine and after working at a PetSmart Pets Hotel and another veterinary hospital she has found her present role a perfect fit.  It allows her to serve our clients and pamper their pets.

Jillian grew up in Corona, California.  She relocated Orange a few years ago with her three Huskies (Capone, Kasey, Sydney), a Husky/Shepherd/’Malamute mix (Kodiak), three cats(Percy, Xena, Zeus) and one horse (Breezy). In her spare time, she likes to explore the horse trails in Norco and the Santa Ana Riverbed.  Her dogs and fiancée enjoy hiking when she isn’t spending time with her family. Jillian has a penchant for travel, with Seattle being one of her favorite destinations. Her bucket list includes New York and Ireland.


Had a tough day and need someone to make you smile and share a laugh, Karen is the person to seek out when you come into the office.  Her laugh and love of life is contagious.  You might think that with phrases like  ‘bless your heart’ or  ‘sweetheart’ that she grew up in the South…she did…Karen was born and raised in Southern California.

Karen is always one to jump in and help.  While raising her two children, Jacob and Kelsey, she has been a volunteer for their school, Girl Scouts, soccer, and booster club.

Time away from the practice will find her camping in the desert and zipping over sandy mountains on her dune buggy.  Her laugh might sometimes sound like a quack…that comes from cheering as many Anaheim Duck hockey games as she can.

Though Karen will spoil every dog and cat that comes through our doors, her other love is horses.  She owns a retired quarter horse named ‘Cowboy’, though mature he is full of personality.  The two of them can be found walking the horse trails in Orange County.  Her love of horses extends to include to her passion of safeguarding the lives and freedom of America’s wild horses and burros. 

Octavio A.

Octavio is a Customer Care Specialist who joined our team in 2011.  He also runs a mobile grooming service which he established in 2015. He enjoys educating clients on health and grooming issues making his roles as CCS and groomer ideal professional outlets.

In addition to the world of pets, Octavio has also studied photography, communications, culinary arts and music.  He is an avid baseball fan, with his loyalty sworn to the LA Dodgers. His bucket List includes visiting every baseball stadium in the USA.  He also loves world travel and photography. Octavio is very much in touch with his ethnic heritage and preparing authentic Mexican dishes is one way that he demonstrates it. He is a fluent Spanish speaker and enjoys learning about other languages and cultures. Octavio grew up and lives in the city of Fullerton “in the center of everything”. He has 3 furry babies, a senior old pit bull, and a middle aged cocker mix and Yorkie mix.